Privacy Policy

This Privacy Policy describes how ARKAI Solutions Pvt Ltd collects, uses, stores, processes, and shares personal data through the Platform. Services are offered only within India, and personal data is primarily stored and processed in India. By using the Platform, you consent to this Privacy Policy and applicable laws of India.

We may collect personal information such as name, date of birth, address, phone number, email address, identity proof data, and transactional information. With your consent, sensitive personal data such as payment details or biometric data may be collected where applicable. We may also collect behavioral and usage data and information from authorized third-party partners.

Personal data is used for service delivery, compliance, fraud prevention, customer communication, dispute resolution, legal obligations, analytics, and platform improvement. Information may be shared internally within ARKAI Solutions Pvt Ltd and with trusted service providers, payment processors, or government authorities when required by law.

Reasonable security practices are implemented to protect personal data. However, internet transmission carries inherent risks, and users are responsible for maintaining confidentiality of their login credentials.

Users may request access, correction, or deletion of their personal data through the Platform or by contacting support. Data is retained only as long as required by law or legitimate business purposes, with anonymized data possibly retained for analytics.

Use of the Platform constitutes consent to data processing. Consent may be withdrawn prospectively by written request, subject to legal and operational limitations, and withdrawal may restrict access to services.

This Privacy Policy may be updated periodically, and continued use of the Platform constitutes acceptance of updates.

Grievance Officer details shall be designated by ARKAI Solutions Pvt Ltd. Working hours for grievance handling are Monday to Friday, 9:00 AM to 6:00 PM IST.